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Network Support

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Network Support

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As an administrator or a network support engineer, you will probably be called upon to maintain and existing corporate Enterprise network. If you work as a part of a third party vendor, your role in network support may be with smaller businesses or even home users.

As important to maintain a healthy running network. As an administrator or network support engineer, it is equally important to have a working knowledge of how things work. Now before you think that Network Support only stops where your Network ends, think again. There are at least 11 different network types. Each type have their own support staff, but you may be called to work with other support staff when a problem arises.

Each one of these networks will need support. Sometimes the support services will overlap these networks, sometimes the support level will be very specific and unique. It is not our intention to fully cover each and every aspect of network support for these networks as it would take volumes of technical books to do so. This is just a generalization of the type of network support users are seeking.

Typical Duties For A Network Engineer

A network engineer's responsibility varies depending on their responsibilities. Responsibilities can range between taking Help Desk calls in a call center to setting up a company's VOIP network.

Regardless of the network support engineer's responsibilities, they are part of the whole picture to ensure internal networks have the capacity to meet business demands such as making sure everyone can log onto the system or making sure the network has the capacity to carry multimedia files.

Some typical duties of the network support engineer include:

  1. Installing new software
  2. Installing new hardware
  3. Overseeing security of all systems, especially the Internet, and installing anti-virus protection
  4. Fixing network faults
  5. Setting up user accounts, permissions and passwords
  6. Network maintenance
  7. Day to day admin and monitoring of network use
  8. Planning future improvements, suggesting IT solutions to business problems
  9. Training staff on new systems
  10. Technical support for people using the network
  11. Supervising help desk staff
  12. Making sure all IT meets industry standards